Consumer Protection (updated)

Here is an example, it happened to me. I purchased a Logitech Cordless Optical Mini-mouse from Avant, which is located on the second floor of Greenbelt 4, last December 22, 2005. After a month of using it, it stopped working so I took it back to complain about it and they said that since it is more than a month since I purchase it they cannot replace it outright. I ask them how long it would take for them to replace it since it is still under warranty, they told me that it would take around 2-3 days. So I waited and on the fourth day I phone them up to ask them about it, but they told me that they still haven't gotten any feedback from the supplier. I only got my mouse last February 9, 2006, that is more than a week.


This is another bad example of how bad the service of Avant is, and this happen to my brother. Coming home from the States he inquired at Avant if they already had the Xbox 360 and they told him they have one. He asked them how much and he was shock because it was clearly overpriced. Since my brother wants to buy one as a gift, he still bought it but before he did he asked if it could play games coming from the US, the salesman told him yes. He went home happy that he has this awesome gift for his younger brother, but to his disappointment it doesn't work it games bought in the US. The sad part about this is they wont refund the money and asked him to just replace it with any item of equal value.

I hope these incidents serve as a warning to all of you thinking of doing business with Avant.