Enough is enough with Globe Visibility!

I had it with Globe and the lies they are peddling to their subscibers and the would-be subscribers. They have this tv show where their guest are saying that thanks to Globe they can have an internet connection anywhere. What a load of bull! Okay you may get connected but what bandwidth can you get, based on my Visibility experience a dial-up connection is faster that what Globe HSDPA network provides.

This is not the first time that this has happen if you would take a look at my old posts. I think sometime in May this problem exploded in their face and they admitted that it was due to network congestion. I think Globe has not learned its lesson that is why this is happening again or their network engineers are sleeping on the job while their sales people keep on selling this service without coordinating with the engineering people. Lack of communication for such a big telecommunications provider!

What is very disturbing is even though they have been experiencing network congestion they have not stop selling or accepting new Visibility subscribers. Reading new posts in TipidPC.com and other blogs plus comments by those who read my blogs, I finally decided to rescind my contract with Globe today. Though it is very difficult for me to take such action not only because I am a long-time subscriber of Globe, I have been endorsing this service to my clients and friends, I had enough of their promises and lies. After they asked for another week and it had expired and Globe still wasn't able to resolve, I on my own gave them one more week to resolve it but until this morning the problem still persist.

Finally, I serve notice to Globe that I am rescinding my contract with them due to the grounds that the service that I entered into which is an HSDPA service whenever available with speeds of up to 1.4 Mbps was not being delivered. It is okay if in my area HSDPA or even 3G is not available and only EDGE/GPRS are the signal that I am getting but that is not the case, I get an HSDPA connection even though I set my Mobile Connect to GPRS preferred but the speed I am getting is only good for a dial-up connection. The signal was a steady HSDPA and the action of Mobile Connect of automatically putting/connecting to an HSDPA signal means there is HSDPA availability in my area but Globe can't provide the speed that goes with an HSDPA connection.

Globe's request for one more week

I went to Globe Hub in Glorietta to have them receive my letter informing them that I would be recinding my contract with them since for the more than 40 days now they still can't resolve the problem I have been experiencing. They requested to give them a week more to make some actions on how to remedy the situation that I am in. Being a loyal subscriber of Globe for almost 5 years now, I told them that I would be giving them the week they are asking for but not a day more to resolve my problem.

I wanted to run a speed test tonight but like what I have been experiencing for more than a month now I can't make a connection and instead get the error message: "A connection to the remote computer could not be established so the port used this connection was closed." I researched this error prompt in Google and I found out that this error occurs when there are too many request to the server and there is congestion within that network.

I really don't want to burn bridges so to speak but if this situation persist this coming week then I am left with no recourse but to recind the contract that I have with Globe Telecoms. I would also be informing companies that I work for as technical consultant/web designer to steer clear of Globe internet services for now until they are able to resolve their network congestion problem.

Another Speed Test

I think this confirms the fact that Globe Telecoms cannot support all its subscribers with the speed that the should be providing. I ran a test again within 4 hours since the last test and I got this. It is just 10:30 am on a Sunday and I got a speed like this, so what more if it is on a weekday.

The Department of Trade and Industry and also the National Telecommunications Commission should look into this practice of large telecommunications companies who shortchange their subscribers. What is so worrying is that still Globe has been accepting new subscriptions without them taking actions to alleviate the plight of their existing subscribers. All they are after is the money that they would be making by accepting more and more subscribers and adding them to the already congested network.

Again I won't be stopping those people who still have the decency to inform the public of this continuing problem of Globe Telecoms and their ghastly practice of keeping their new and existing subscribers in the dark.

Off Peak Speed?

I posted my experience with Globe Visibility in one of the forums I mentioned and it seems that during off peak hours you can get the speed they are advertising as commented by one of the forum members. I also posted it in a Yahoo! Group that I belong to and I got a reply that even using a Speak and Surf they are also having the same problem. The only conclusion you can deduce from this is that Globe Telecoms servers can't accomodate all the subscribers that they currently now have and still they are accepting new clients.

The speed test that I posted here was done on a Sunday morning Manila time. I will try testing it again later and also during weekdays just to verify myself if indeed there congestion within Globe network.

Globe Visibility SUCKS!

Ladies and Gentlemen:

I am proud to present to you the speed that Globe Telecom has been providing not only me but also its other Visibility subscribers. Don't believe me? Well you can check out the Globe Visibility Support Thread (Broadband On-The-Go) on TipidPC.com.

If you really don't believe me then go ahead ignore this post and get yourself a Globe Visibility subscription with a corresponding 2 year lock-in contract and experience the same HELL that me and other Visibility subscribers are going through at the moment. I just don't want you to be stuck in the trap Globe Telecoms has set laid out in connection with getting a Visibility subscription. Why a trap you may ask, well if you try to have your subscription terminated then they will dangle the pre-termination fee over your head. This leaves you stuck with a very expensive dial-up connection.

Now for all of you out there who have kind hearts and care for other human beings, I can't stop you from sending the link to this post to all your contacts and I won't stop you either from posting your comments on this post.