Still Globe (In)Visibility?

I just visited the forums where Globe's HSDPA service (Visibility) is the topic and all I can see are more and more complaints from its subscribers. It seems that until now the problem of network congestion is still there and Globe has not been able to resolve this. Isn't Globe being bothered by the bad publicity that their company has been getting in the forums and blogs?

I think they are trying to catch up with Smart in terms of revenue and if they would put up new infrastructures to provide more bandwidth it would set them back. Isn't this sad that a company such as Globe Telecommunications known for quality of service seems now has only more revenues in their minds.

This problem of network congestion is not only being felt by those who have Visibility subscription but also those who have Globelines Speak and Surf and DSL subscription. The problem also is that when you call their hotlines they won't tell you that the problem is being experienced throughout their network, so you would think that it was only isolated in your area. Reading through the posts in forums such as TipidPC.com would tell you that it is not isolated and is prevalent throughout Globe's network.

A Call for Action

I think its time for some action on our part as subscribers to let Globe Telecom know our grievances. Okay there's the support hotline (2199) which I think most of you like me have been calling up and telling them our present predicament and how terrible their service is. They usually give us their pre-canned reply that everything is being done to fix this problem and they would escalate it. They have been escalating it since May 7 and until now it is the problem of having a slow connection that has been escalating.

Like me most of you have been posting, reading and commenting on blogs that has the Visibility problem as their topic. We have been very patient with Globe Telecoms slow response to our current predicament but until now no solid response has been given to us and even a simple acknowledgment they can't even muster.

I don't know if you will agree with this suggestion but here it is anyway. Let us all meet at Robinson's Pioneer in Mandaluyong and as a group, we would march our way to Globe Telecoms office. I think it is about time that we haul our asses off our seats and take some actions ourselves. That way they will know that we won't take this treatment anymore and we demand some actions on their part. I know someone has suggested it already and was given a negative reply and that is the problem with our country right now all we do is complain but we don't take any action. Why don't we go there and at the very least if we have the numbers we would get notice.

Updates on Globe Visibility

I still can't get a decent connection from my Globe Visibility up to this time of writing. Globe's Corporate Solutions Department which handles the Visibility account still can't find an answer to this problem of mine, and just recently I found out that it was not only me who was having this kind of problem. I am getting frustrated with this kind of service from a company who prides itself of giving quality services to its valued subscribers.

I did my own testing just to find out if the problem was isolated in my area because one of the customer service representative suggested to me that it could be related to the location. I went to Greenbelt 3 to test my Globe Visibility connection using my Huawei E220 modem. I had a 5 bars UMTS signal strength as indicated by Mobile Connect and so when I connected it was HSDPA. Lo and behold I still had the same connection problem. I then went to the Globe Platinum Lounge situated at the Digital Exchange in Glorietta and tried it also there and still the same problem persisted. I then tried using Globequest WIZ and I got a very good and fast connection and no more of those timed-out error messages.

So my last step is to go to their office at Globe Telecoms Tower in Pioneer St., Mandaluyong and have them take a look at it themselves.

Invisible Globe Visibility

To those who are suffering a very slow connection or timed out connection with your Globe Visibility plan, you are not alone! I have been experiencing this problem for three days now and counting. Until now no one can give me a definitive answer on why this is happening or what is causing this or what steps they are doing to remedy this. The best advice they can give me is to switch my Huawei E220 connection from HSPDA to GPRS, well that's one great advice (NOT!). If I wanted to have a slow connection then I would have sticked with a dial-up or at best PLDT's WeRoam. I do get an HSDPA connection which from their ads I should have a download speed of up to 1.4 Mbps, but sadly I don't. What I get are error messages like "Page cannot be displayed, or "Timed Out", or "website taking too long to respond." In other words no data is being downloaded!

Another thing to note to those of you planning to switch or get a Visibility plan is that they don't have a technical support hotline. They have people to answer your call but these people are not trained specifically to answer technical queries regarding their wireless data service. I salute these people for trying their best to give me an answer, but this is not what I expected from Globe. They charged everyone who avail of this service 2,000 pesos for installation fee without installing anything but they should at the very least spent that money to train people to assist us, Visibility subscribers.

I am publishing this to serve as a warning to those who are thinking of switching from their current fix wire broadband connection to Globe Visibility. Don't do it just yet, basing it from my experience with Globe they still are not ready to support this type of service. If having an Internet connection is a necessity for you please veer away from getting this service, stick to fix wire broadband connection.