Globe Visibility SUCKS!

Ladies and Gentlemen:

I am proud to present to you the speed that Globe Telecom has been providing not only me but also its other Visibility subscribers. Don't believe me? Well you can check out the Globe Visibility Support Thread (Broadband On-The-Go) on TipidPC.com.

If you really don't believe me then go ahead ignore this post and get yourself a Globe Visibility subscription with a corresponding 2 year lock-in contract and experience the same HELL that me and other Visibility subscribers are going through at the moment. I just don't want you to be stuck in the trap Globe Telecoms has set laid out in connection with getting a Visibility subscription. Why a trap you may ask, well if you try to have your subscription terminated then they will dangle the pre-termination fee over your head. This leaves you stuck with a very expensive dial-up connection.

Now for all of you out there who have kind hearts and care for other human beings, I can't stop you from sending the link to this post to all your contacts and I won't stop you either from posting your comments on this post.

Tell Me Lies, Sweet Little Lies (Acknowledgment Letter from Globe)

I finally gotten a an email reply from Globe Telecoms and although they indeed acknowledge that there is a problem it says it was only last week. I can't believe that Globe Telecoms are still sending out this lies to their subscribers. If you would read from Mobility Philippines and Wifely Steps that this is not the only time lies were given out by Globe Telecoms. Until now I am still experiencing slow connection and connection time out, and reading the Globe Visibility Support Thread (Broadband On-The-Go) forum, service is not fully restored to pre-May 7, 2007 parameters.

Mobility Philippines Robin Lim is offering his services to us Visibility subscribers for free in his capacity as a lawyer to file a complaint with NTC regarding this predicament that we are all in. We need to form a group and he will be representing us. Globe Telecoms is not moving fast enough to restore it services and maybe this action is what's need for Globe to expedite their network upgrade.

One of those who posted a comment in my blog is asking if leaking this issue to the media would help in knocking some sense to Globe Telecoms people. I agree with him.

Continuing Saga with Globe Visibility

It seems that I am not alone with my struggle with Globe Telecom's Visibility. I have been receiving comments on my blog and links to other peoples blogs like Mobility Philippines regarding the same problem with this service. It was further solidified yesterday when I was at Globe's Platinum Lounge in Glorietta and doing some surfing but using WIZ since I can't get any decent connection with Visibility. I overheard a guy asking the customer service representative if there is a problem with Visibility and the reply was there is sometime a problem with Yahoo! I don't know if Globe had trained this people regarding their Visibility service. I then approached the guy and asked him if the problem he is experiencing is the same as mine which are connection timed out, page cannot be displayed, server taking a long time to respond error messages and he said yes.

I went to Globe Telecoms office in Pioneer St., Mandaluyong to asked them if they can help me out with the bad connection that I was getting and sad to say they were saying that they are having problems with their 3G service that they hence they can't help me. I am going back there again today and I will post here whatever they would say or do with regards to my problem.

Invisible Globe Visibility

To those who are suffering a very slow connection or timed out connection with your Globe Visibility plan, you are not alone! I have been experiencing this problem for three days now and counting. Until now no one can give me a definitive answer on why this is happening or what is causing this or what steps they are doing to remedy this. The best advice they can give me is to switch my Huawei E220 connection from HSPDA to GPRS, well that's one great advice (NOT!). If I wanted to have a slow connection then I would have sticked with a dial-up or at best PLDT's WeRoam. I do get an HSDPA connection which from their ads I should have a download speed of up to 1.4 Mbps, but sadly I don't. What I get are error messages like "Page cannot be displayed, or "Timed Out", or "website taking too long to respond." In other words no data is being downloaded!

Another thing to note to those of you planning to switch or get a Visibility plan is that they don't have a technical support hotline. They have people to answer your call but these people are not trained specifically to answer technical queries regarding their wireless data service. I salute these people for trying their best to give me an answer, but this is not what I expected from Globe. They charged everyone who avail of this service 2,000 pesos for installation fee without installing anything but they should at the very least spent that money to train people to assist us, Visibility subscribers.

I am publishing this to serve as a warning to those who are thinking of switching from their current fix wire broadband connection to Globe Visibility. Don't do it just yet, basing it from my experience with Globe they still are not ready to support this type of service. If having an Internet connection is a necessity for you please veer away from getting this service, stick to fix wire broadband connection.